I thought venues are required to mention when certain seats have restricted sight lines.
Jamie Pollard statement regarding ticket scanning process during home opener
- Thread starter jcordova8
- Start date
Send that to pollard..
If I started drinking Friday afternoon, I’d need a wheelchair to get into the game.
I think the biggest issue is that it doesn’t sound like they told people in those two sections that they were going to do this.
True, but the last few times we’ve flown, TSA security isn’t even looking at our tickets
Maybe, but it might be more important than you think. Lots of identity theft possibilities. And, of course, Google basically knows everything about all its users.
The screenshot, though, certainly allowed the ticket to be digital and easily scanned. Plus, no need for NFC and all those things.
The more things change the more they stay the same. I remember a similar situation in the late 80s or early 90s when we may have been playing Iowa at home and there was a bottleneck. People started climbing the fences to get in.
But at least no one got a beer out of the SEZ that wasnt supposed to.
I get having it on the student section side, but I'd be pissed if I was sitting in that section shown in the photo.
I feel its more of being overly concerned about a problem that is not really a big problem.
Whoever had this idea should be forced to sit in those seats. It is an absolutely horrible idea.
Saw that and couldn’t believe it. Hot and blocked the view, perfect for visiting team!
Lol you sit like right in front or behind me. We didn’t even try to watch the game from our seats, just moved to the hill. No idea what we’re supposed to do next week. Posted about this a couple times but hasn’t gotten the same traction as the ticket issue
It might not be an improvement to you, but I guarantee the AD didn't just change it for the hell of it.
#1 Ticketmaster may not have given them a choice
#2 They may have gotten financial incentives to go this direction
#3 It will cut down on fraud...which is something they hate having to deal with
#4 This in the long run will cut down on the number of people they need at gates that they're struggling to hire
#5 This isn't some special Iowa State thing...this is damn near everywhere at large facilities
The AD should be refunding everyone's season tickets in the affected sections. That's garbage.
Evidently “perfect storm of poor customer service” wasn’t an explicit enough indictment of ISU.
Someone in the other thread said Ticketmaster offers reduced royalties for switching so I would say #2 is the most likely. Think of it from Ticketmaster's POV, they cut a majority of the scalper market and they get the resale commission when fans have to resale and opt to use the Ticketmaster site.
From ISU's POV, they are going to find way to decrease costs and increase revenue in any way possible.
I truly believe things will iron out over the course of the season but I bet there are still major issues Saturday but at least people will go earlier since it is going to be much better weather and a bigger game where people want to go in earlier. It won't be a mad dash with 45-30 minutes before kickoff like UNI was.
How in tf did someone not sit there while they were being put up. Then realizing this is not going to work and adjusting the height. Epic fail with disrespect to Cyclone fans having to sit there with tickets they spent their money on. Waste of money by the athletic department also.
Both POVs are understandable. Nothing wrong with going after cost reductions, just own it and communicate the driver for the change. Stop with ‘can’t hire for the weekends’.
I don't really care if they say sorry for the poor customer service or not. If they haven't properly identified the issues, and that explanation indicates they haven't, then it isn't going to get any better. I don't want an apology. I want the problem fixed.