I thought venues are required to mention when certain seats have restricted sight lines.View attachment 116290
Nice seats huh?
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I thought venues are required to mention when certain seats have restricted sight lines.View attachment 116290
Nice seats huh?
Send that to pollard..View attachment 116290
Nice seats huh?
If I started drinking Friday afternoon, I’d need a wheelchair to get into the game.How many hawk fans will understand the cyclone app and the scanning process as I’m sure there will be a few at the game? We plan on tailgating Friday afternoon, evening and early Sat morning so we will either be there earlier than usual, hangover depending…
I think the biggest issue is that it doesn’t sound like they told people in those two sections that they were going to do this.I thought venues are required to mention when certain seats have restricted sight lines.
True, but the last few times we’ve flown, TSA security isn’t even looking at our ticketsAirlines and TSA have also verified your identity at the airport prior to letting you in the final boarding area, and your ticket must match your name. Totally different as there is almost no possibility of a fraudulent ticket. Saturday reminded me of a TSA line at a large airport.
Maybe, but it might be more important than you think. Lots of identity theft possibilities. And, of course, Google basically knows everything about all its users.I'm probably naive, but compared to all the other things I worry about in my life, losing my privacy due to my cell phone ranks pretty low.
The more things change the more they stay the same. I remember a similar situation in the late 80s or early 90s when we may have been playing Iowa at home and there was a bottleneck. People started climbing the fences to get in.A family member noticed the turnstiles, too, and the chance of gate crashers seems very high.
But at least no one got a beer out of the SEZ that wasnt supposed to.![]()
I feel its more of being overly concerned about a problem that is not really a big problem.I get having it on the student section side, but I'd be pissed if I was sitting in that section shown in the photo.
Take a 10 year old along, they have it figured out.Tell me how this is an improvement? Tell me why I need to expose my information to another app that can be hacked and sold in order to go to a football game?
How is this change better for the consumer who doesn't want to stand in hour long lines when prior systems worked well?
Change for change sake isn't improvement. So I'll need to have a smart phone to function in society. A phone that knows just about everything about what I do and where I go. My comfort level is low with that.
Saw that and couldn’t believe it. Hot and blocked the view, perfect for visiting team!Has anyone posted about the fiasco with the fence on the west side of the SEZ. Heard that it reflected the sun back to the fans and blocked a good portion of the field. Hundreds left early instead of dying.
Lol you sit like right in front or behind me. We didn’t even try to watch the game from our seats, just moved to the hill. No idea what we’re supposed to do next week. Posted about this a couple times but hasn’t gotten the same traction as the ticket issueView attachment 116290
Nice seats huh?
It might not be an improvement to you, but I guarantee the AD didn't just change it for the hell of it.Tell me how this is an improvement? Tell me why I need to expose my information to another app that can be hacked and sold in order to go to a football game?
How is this change better for the consumer who doesn't want to stand in hour long lines when prior systems worked well?
Change for change sake isn't improvement. So I'll need to have a smart phone to function in society. A phone that knows just about everything about what I do and where I go. My comfort level is low with that.
The AD should be refunding everyone's season tickets in the affected sections. That's garbage.View attachment 116290
Nice seats huh?
Evidently “perfect storm of poor customer service” wasn’t an explicit enough indictment of ISU."Unfortunately, the combination of many fans arriving closer to kickoff, our staff’s inability to help fans understand the technology, and the excessive heat, came together to create a perfect storm of poor customer service."
So the reasons things didn't go well according to the AD are:
1. Fans arrived too late
2. Fans didnt understand our instructions
3. It was hot
This shows a lack of awareness of what the real problems were and doesn't give me much hope of improvement next week.
Someone in the other thread said Ticketmaster offers reduced royalties for switching so I would say #2 is the most likely. Think of it from Ticketmaster's POV, they cut a majority of the scalper market and they get the resale commission when fans have to resale and opt to use the Ticketmaster site.It might not be an improvement to you, but I guarantee the AD didn't just change it for the hell of it.
#1 Ticketmaster may not have given them a choice
#2 They may have gotten financial incentives to go this direction
#3 It will cut down on fraud...which is something they hate having to deal with
#4 This in the long run will cut down on the number of people they need at gates that they're struggling to hire
#5 This isn't some special Iowa State thing...this is damn near everywhere at large facilities
How in tf did someone not sit there while they were being put up. Then realizing this is not going to work and adjusting the height. Epic fail with disrespect to Cyclone fans having to sit there with tickets they spent their money on. Waste of money by the athletic department also.View attachment 116290
Nice seats huh?
Both POVs are understandable. Nothing wrong with going after cost reductions, just own it and communicate the driver for the change. Stop with ‘can’t hire for the weekends’.Someone in the other thread said Ticketmaster offers reduced royalties for switching so I would say #2 is the most likely. Think of it from Ticketmaster's POV, they cut a majority of the scalper market and they get the resale commission when fans have to resale and opt to use the Ticketmaster site.
From ISU's POV, they are going to find way to decrease costs and increase revenue in any way possible.….
I don't really care if they say sorry for the poor customer service or not. If they haven't properly identified the issues, and that explanation indicates they haven't, then it isn't going to get any better. I don't want an apology. I want the problem fixed.Evidently “perfect storm of poor customer service” wasn’t an explicit enough indictment of ISU.