Thanks for the info. I bought a new traditional mattress in 2013 and it was crazy comfortable. I am really annoyed how bad it has gotten in just 4 years. My parents purchased the exact same one and have it in a spare bedroom that is maybe used 20 times out of the year and it is still extremely comfortable. That is proof how quickly mattresses can go bad. I'm ok getting another one like this T&N one that the comfort may not last as long but is way cheaper. I am just tired (literally) of tossing and turning all night and having a stiff back all day.I honestly don't know. I got it off my brother and sister in law. They had some tiny mundane complaint about theirs and ended up calling just to inform them. They didn't want a new one because theirs was fine but Tuft and Needle sent them one anyways. T&N said they would send someone to pick up the old one free of charge to donate it or they could just keep both.
They ultimately ended up giving the 2nd one to us brand new. Cost me like 50 bucks in shipping from their place across the country. It's pretty cool how they're packaged in such relatively small boxes. Great customer service though.