I had this. Totally logged out of ticketmaster, then closed the app, restarted it, logged in, and I could see my tickets.
Iowa State App Ticket Issues
- Thread starter Terry Frazier
- Start date
I had this. Totally logged out of ticketmaster, then closed the app, restarted it, logged in, and I could see my tickets.
It's not optimal for me to travel to Ames during the week either, so I'll be making a bee line to the ticket office Saturday morning. Someone up there has to know by now that it's a bigger problem, either with the app, Apple, or Ticketmaster, because other than folks not knowing they need to move the ticket to their wallet prior to getting there on gameday, this particular issue is not a user problem that ticket holders are having with the face ID (which is new). I've had no problem in years past moving my ticket to the apple wallet. It's definitely going to be a problem when ticket holders are standing in line at the ticket office and they aren't able to help them. There's no way they can turn away that many ticket holders because of a known issue. I feel bad for the security folks at the gates.
This is the first year I've had a problem downloading my ticket to the apple wallet. It requires a face ID (which doesn't work) regardless of whether I try to download it to the wallet from the site the email directs you to, or from the app. And yes, I have face recognition set up on my iphone.
What happens if you turn off facial recognition and then try your tickets?
I had mine loaded to my wallet and the parking pass looked like it did last year but the tickets only came up a bar code. I looked at my football tickets and that is how they look also.
Same issue on my iphone 13. Ticketmaster app, cyclone app, browser logged in, all of these ways I get to the face ID screen and get the same error. I'm pretty tech savy and it doesn't seem like there's much we can do except have the app and ticket open before arrive.
I was able to add the parking pass no issue.
I've deleted the apps, re-installed, and still have the same issue.
Last edited:
Hmm. Our parking pass in wallet has a QR code, like last year. No visible QR code or bar code on the tickets.
However, in the Cyclones app for the tickets, it doesn't "show" the barcode unless I click on "view the barcode." Even then, no bar code shows in the wallet.
that is what I did at the vb game. the person at the door helped me but they said that they had not seen the barcode but it went in so we got in. have a feeling might need to get to the gate early or it could be a giant fu
All my tickets show up and I saved in my Apple Wallet no problem.
The parking pass (RV VILLAGE) still has a QR code
The tickets, once saved in the Apple Wallet, will "transmit" like when you use Apple Pay. You will just hold it close to the scanner.
We will see how this all works come game day, but for now, seems to be saving to Apple Wallet as intended.
The parking pass (RV VILLAGE) still has a QR code
The tickets, once saved in the Apple Wallet, will "transmit" like when you use Apple Pay. You will just hold it close to the scanner.
We will see how this all works come game day, but for now, seems to be saving to Apple Wallet as intended.
Mine said facial recognition the first time I looked, I don’t have it set up on my phone, and never saw that prompt again. I don’t understand how Ticketmaster can “require” facial recognition if you don’t have a way to add that to that app.
I was able to get my parking to add to the wallet but all of my tickets say “your ticket is not available to be managed.” On the ticketMaster website only my parking pass shows up and not the game tickets.
I was able to download mine on my iPhone and transfer my son’s ticket to him. He downloaded it to his wallet without issue. After reading these posts I’m wondering if I should go get a Powerball ticket
I never used the ISU app either, I used the web based ISU ticket page. Same thing, no problems with Apple Wallet