Best customer experience?

[Cyclonin]

I can't think of best, but I had my worst this weekend. Admittedly, some of it was just dumb luck, but that doesn't make me feel any better, so **** you, Algona McDonald's....

We were on the road for about 3 hours at that point, so when we walked in, I hadda pee, as did my son. Got the bizness done, washed our hands, cause we're not tavernhawks, right? If you haven't been in a newly constructed McDonald's lately, they're going green, which means, no hand towels. They're also going sanitary, which means every single surface is solid, hard, and easy to sanitize....so imagine a full grown adult and a 4 year old boy in a closet sized bathroom with wet hands and you're surrounded by ceramic tile, and your only methods of drying your hands are 2 jet engines strapped to the wall. Dad, of course, says eff it, I guess we're getting a little hearing damage so McDonald's can put in their annual report how they're saving the effing planet. 4 year old, however, can't dry his hands when they're over his ears, so we wipe them on our pants and go back out.

We walk back out and find my wife and 2 year old son talking to two fifty-something dudes, and she has a flip phone with a phone cover and a belt clip in her hand...which clearly isn't hers, since we aren't grandparents, so our phones don't have belt clips on them, and because we have Sprint, we haven't had reception since we left I-35. Turns out the one guy's wife texted him a picture of a motorcycle, and he couldn't figure out how to open it. Honestly, this is the part of the story that I didn't really mind that much, because it's so small town Iowa to help each other out, so I took over the phone while she ordered our lunch, and I got him his picture...however, on top of all the other crap in the story, it adds to the surrealism.

I didn't order that much, figuring that with a 4 YO and 2 YO, I end up eating half of their food that they don't eat, but I eat my own food and decide I might grab another sandwich. So I go order a buffalo ranch chicken, cause it's a buck. But the gal charges me 2.14, except I can't challenge it at the time because the flat screen menu boards have flipped to a different page and don't show a buffalo ranch chicken sandwich price anymore. So, eff it, put the money down, and she changes me out. Now the menu flips back over and I see that the buffalo ranch chicken IS a dollar, but the bacon buffalo ranch chicken is $2...so I ask what she charged me for...and she admits that she charged me for a bacon one, and tries to fix it. Which isn't easy, because who ever 'returns' something at a McDonald's, right? 5 minutes later the manager gets me fixed, and I eat my sammich.

Decide I might go to the bathroom one more time, by myself, before we go. Figure, ehh, maybe I'll poop. Got that done.

No effing toilet paper. Admittedly, I didn't check before pooping, but I haven't been in a public restroom in the last 15 years that hasn't had some sort of backup plan...a 2nd roll in the holder or at least paper towels...except yeah, going green...no paper towels. No, problem, text my wife, right? Nope, no cell coverage. I sit there for a few minutes trying to figure out what I'm doing...I go thru the scenarios...socks...etc. and decide I'll walk out with my pants around my ankles declaring that the bathroom is out of toilet paper before I ruin a pair of socks because McDonald's can't get their **** together. I turn and notice a little trash can next to the s**tter. I find a paper towel type thing that it appears they used to clean the bathroom with recently...(yep, check off the 'it's clean' box, don't bother to check the TP supply, arsehole). I wiped with that and buttoned up and walked out. My wife gives me a "jeez, take long enough" look, and I said "Don't you dare, there was no TP, and no hand towels". I got a fat stack of napkins and went and finished up with that. "why wouldn't you just tell them they were out of TP?" you might ask...you know why, because eff them, if they can't figure it out before me, I'm not going to help them figure it out so they don't **** off the next poor bastard that goes in there, they can just keep ******* off good customers until they figure it out for their own dumbarse selves.


So, if you're reading this, **** you, Algona McDonald's.

The TP deal sucks but the rest of these are very minor inconveniences.

 

[oskyclone]

I can't think of best, but I had my worst this weekend. Admittedly, some of it was just dumb luck, but that doesn't make me feel any better, so **** you, Algona McDonald's....

We were on the road for about 3 hours at that point, so when we walked in, I hadda pee, as did my son. Got the bizness done, washed our hands, cause we're not tavernhawks, right? If you haven't been in a newly constructed McDonald's lately, they're going green, which means, no hand towels. They're also going sanitary, which means every single surface is solid, hard, and easy to sanitize....so imagine a full grown adult and a 4 year old boy in a closet sized bathroom with wet hands and you're surrounded by ceramic tile, and your only methods of drying your hands are 2 jet engines strapped to the wall. Dad, of course, says eff it, I guess we're getting a little hearing damage so McDonald's can put in their annual report how they're saving the effing planet. 4 year old, however, can't dry his hands when they're over his ears, so we wipe them on our pants and go back out.

We walk back out and find my wife and 2 year old son talking to two fifty-something dudes, and she has a flip phone with a phone cover and a belt clip in her hand...which clearly isn't hers, since we aren't grandparents, so our phones don't have belt clips on them, and because we have Sprint, we haven't had reception since we left I-35. Turns out the one guy's wife texted him a picture of a motorcycle, and he couldn't figure out how to open it. Honestly, this is the part of the story that I didn't really mind that much, because it's so small town Iowa to help each other out, so I took over the phone while she ordered our lunch, and I got him his picture...however, on top of all the other crap in the story, it adds to the surrealism.

I didn't order that much, figuring that with a 4 YO and 2 YO, I end up eating half of their food that they don't eat, but I eat my own food and decide I might grab another sandwich. So I go order a buffalo ranch chicken, cause it's a buck. But the gal charges me 2.14, except I can't challenge it at the time because the flat screen menu boards have flipped to a different page and don't show a buffalo ranch chicken sandwich price anymore. So, eff it, put the money down, and she changes me out. Now the menu flips back over and I see that the buffalo ranch chicken IS a dollar, but the bacon buffalo ranch chicken is $2...so I ask what she charged me for...and she admits that she charged me for a bacon one, and tries to fix it. Which isn't easy, because who ever 'returns' something at a McDonald's, right? 5 minutes later the manager gets me fixed, and I eat my sammich.

Decide I might go to the bathroom one more time, by myself, before we go. Figure, ehh, maybe I'll poop. Got that done.

No effing toilet paper. Admittedly, I didn't check before pooping, but I haven't been in a public restroom in the last 15 years that hasn't had some sort of backup plan...a 2nd roll in the holder or at least paper towels...except yeah, going green...no paper towels. No, problem, text my wife, right? Nope, no cell coverage. I sit there for a few minutes trying to figure out what I'm doing...I go thru the scenarios...socks...etc. and decide I'll walk out with my pants around my ankles declaring that the bathroom is out of toilet paper before I ruin a pair of socks because McDonald's can't get their **** together. I turn and notice a little trash can next to the s**tter. I find a paper towel type thing that it appears they used to clean the bathroom with recently...(yep, check off the 'it's clean' box, don't bother to check the TP supply, arsehole). I wiped with that and buttoned up and walked out. My wife gives me a "jeez, take long enough" look, and I said "Don't you dare, there was no TP, and no hand towels". I got a fat stack of napkins and went and finished up with that. "why wouldn't you just tell them they were out of TP?" you might ask...you know why, because eff them, if they can't figure it out before me, I'm not going to help them figure it out so they don't **** off the next poor bastard that goes in there, they can just keep ******* off good customers until they figure it out for their own dumbarse selves.


So, if you're reading this, **** you, Algona McDonald's.

I once exploded all over a McDonalds in a womens bathroom because I had to go bad and it was a one man hole. Try walking out of that one with 3 of your buddies in the car waiting for you.

 

[Bamacyclone]

I will take a poke at all merged airlines today that are running a cattle car business. Rarely on time, junker planes, crap seats, no peanuts, high priced drinks and sandwiches, really old attendants, and crowded airports.

On the flipside, I am totally impressed with the rental car agencies such as Avis, Hertz, Enterprise and others. They seem to have a lot of competition and are running the business to please their customers.

Agree that most airline/airport CS is typically not a positive experience, but we did have one incident that inspired us to write a thank you to United Mgm't. Last Christmas Eve, we're trying to fly my 80+ and uses walker from Des Moines through O'Hare to Huntsville, Al.

Plane was running late from DSM. We're talking to United on the phone about holding the flight to Huntsville for her. They changed the DSM landing gate to a luckily empty gate next to Huntsville plane and got her on.

Very nice people on that hectic day.

 

[cyrocksmypants]

I can't think of best, but I had my worst this weekend. Admittedly, some of it was just dumb luck, but that doesn't make me feel any better, so **** you, Algona McDonald's....

We were on the road for about 3 hours at that point, so when we walked in, I hadda pee, as did my son. Got the bizness done, washed our hands, cause we're not tavernhawks, right? If you haven't been in a newly constructed McDonald's lately, they're going green, which means, no hand towels. They're also going sanitary, which means every single surface is solid, hard, and easy to sanitize....so imagine a full grown adult and a 4 year old boy in a closet sized bathroom with wet hands and you're surrounded by ceramic tile, and your only methods of drying your hands are 2 jet engines strapped to the wall. Dad, of course, says eff it, I guess we're getting a little hearing damage so McDonald's can put in their annual report how they're saving the effing planet. 4 year old, however, can't dry his hands when they're over his ears, so we wipe them on our pants and go back out.

We walk back out and find my wife and 2 year old son talking to two fifty-something dudes, and she has a flip phone with a phone cover and a belt clip in her hand...which clearly isn't hers, since we aren't grandparents, so our phones don't have belt clips on them, and because we have Sprint, we haven't had reception since we left I-35. Turns out the one guy's wife texted him a picture of a motorcycle, and he couldn't figure out how to open it. Honestly, this is the part of the story that I didn't really mind that much, because it's so small town Iowa to help each other out, so I took over the phone while she ordered our lunch, and I got him his picture...however, on top of all the other crap in the story, it adds to the surrealism.

I didn't order that much, figuring that with a 4 YO and 2 YO, I end up eating half of their food that they don't eat, but I eat my own food and decide I might grab another sandwich. So I go order a buffalo ranch chicken, cause it's a buck. But the gal charges me 2.14, except I can't challenge it at the time because the flat screen menu boards have flipped to a different page and don't show a buffalo ranch chicken sandwich price anymore. So, eff it, put the money down, and she changes me out. Now the menu flips back over and I see that the buffalo ranch chicken IS a dollar, but the bacon buffalo ranch chicken is $2...so I ask what she charged me for...and she admits that she charged me for a bacon one, and tries to fix it. Which isn't easy, because who ever 'returns' something at a McDonald's, right? 5 minutes later the manager gets me fixed, and I eat my sammich.

Decide I might go to the bathroom one more time, by myself, before we go. Figure, ehh, maybe I'll poop. Got that done.

No effing toilet paper. Admittedly, I didn't check before pooping, but I haven't been in a public restroom in the last 15 years that hasn't had some sort of backup plan...a 2nd roll in the holder or at least paper towels...except yeah, going green...no paper towels. No, problem, text my wife, right? Nope, no cell coverage. I sit there for a few minutes trying to figure out what I'm doing...I go thru the scenarios...socks...etc. and decide I'll walk out with my pants around my ankles declaring that the bathroom is out of toilet paper before I ruin a pair of socks because McDonald's can't get their **** together. I turn and notice a little trash can next to the s**tter. I find a paper towel type thing that it appears they used to clean the bathroom with recently...(yep, check off the 'it's clean' box, don't bother to check the TP supply, arsehole). I wiped with that and buttoned up and walked out. My wife gives me a "jeez, take long enough" look, and I said "Don't you dare, there was no TP, and no hand towels". I got a fat stack of napkins and went and finished up with that. "why wouldn't you just tell them they were out of TP?" you might ask...you know why, because eff them, if they can't figure it out before me, I'm not going to help them figure it out so they don't **** off the next poor bastard that goes in there, they can just keep ******* off good customers until they figure it out for their own dumbarse selves.


So, if you're reading this, **** you, Algona McDonald's.

And that is why rule number one before dropping a deuce in any bathroom not my own is to check the toilet paper.

I'm confused what the flip phone had to do with anything though.

And if your kid's ears had to be covered, why not cover them yourself after you've dried yours so he can dry his?

 

[cyrocksmypants]

In terms of best customer service, I had a diner in Indiana I went to for breakfast every Saturday morning. They reserved a spot for me, knew when I was coming in and had my coffee ready and everything. It was a diner with the seating where you could see the grill and the cooks making it like in the old days. The owner was always on the grill and would talk to me all the time and all the waitresses knew and talked to me. They used to always joke when they got a new one that I'd be required to break them in. When they found out I was moving to Hawaii, my last day going there their weekend special was a Hawaiian breakfast dedicated to me and everything. I miss that place. Just all around good people.

 

[CapnCy]

Agree that most airline/airport CS is typically not a positive experience, but we did have one incident that inspired us to write a thank you to United Mgm't. Last Christmas Eve, we're trying to fly my 80+ and uses walker from Des Moines through O'Hare to Huntsville, Al.

Plane was running late from DSM. We're talking to United on the phone about holding the flight to Huntsville for her. They changed the DSM landing gate to a luckily empty gate next to Huntsville plane and got her on.

Very nice people on that hectic day.

On our way back from our honeymoon, we were at the airport about 8 hours as they needed to ship a part in...kinda a pain cause we just wanted to go home....they gave us food money for the airport.

On the flight, I decided to order a drink....dot usually do that due to cost and normally don't travel that late, as I got my money out, I was told the pilot wanted to pay for all drinks do to the inconvenience.

 

[Sterling4Cy]

I have a pair of Under Armour Polarized sunglasses I've had for a couple of years. They weren't cheap, not oakley expensive but over $100. One of the Under Armour Logos on the side of the glasses fell off and I can't find it. They kind of looked goofy without it so I emailed their Customer Service to see if they could send me another one so I could glue it on. They told me that they don't send those out but if I mailed mine into me they'd give me a brand new pair. I was pretty impressed with that.

 

[snowcraig2.0]

Seems like a lot of the places with real good customer service keep getting shut down....


http://cyclonefanatic.com/forum/showthread.php?t=176852&highlight=asian+massage

 

[ThatllDoCy]

Went to a restaurant in Steamboat Springs called The Rusted Porch. We had just driven in from Dillon through a snowstorm in the pass, and needed some R&R and a beer. The bartender was friendly and her boyfriend, his daughter, and a regular went out of there way to tell us about their town.

 

[cyrocksmypants]

http://m.huffpost.com/us/entry/3799574

Thought this was an excellent place for this.

 

[ExCyment]

I can't think of best, but I had my worst this weekend. Admittedly, some of it was just dumb luck, but that doesn't make me feel any better, so **** you, Algona McDonald's....

We were on the road for about 3 hours at that point, so when we walked in, I hadda pee, as did my son. Got the bizness done, washed our hands, cause we're not tavernhawks, right? If you haven't been in a newly constructed McDonald's lately, they're going green, which means, no hand towels. They're also going sanitary, which means every single surface is solid, hard, and easy to sanitize....so imagine a full grown adult and a 4 year old boy in a closet sized bathroom with wet hands and you're surrounded by ceramic tile, and your only methods of drying your hands are 2 jet engines strapped to the wall. Dad, of course, says eff it, I guess we're getting a little hearing damage so McDonald's can put in their annual report how they're saving the effing planet. 4 year old, however, can't dry his hands when they're over his ears, so we wipe them on our pants and go back out.

We walk back out and find my wife and 2 year old son talking to two fifty-something dudes, and she has a flip phone with a phone cover and a belt clip in her hand...which clearly isn't hers, since we aren't grandparents, so our phones don't have belt clips on them, and because we have Sprint, we haven't had reception since we left I-35. Turns out the one guy's wife texted him a picture of a motorcycle, and he couldn't figure out how to open it. Honestly, this is the part of the story that I didn't really mind that much, because it's so small town Iowa to help each other out, so I took over the phone while she ordered our lunch, and I got him his picture...however, on top of all the other crap in the story, it adds to the surrealism.

I didn't order that much, figuring that with a 4 YO and 2 YO, I end up eating half of their food that they don't eat, but I eat my own food and decide I might grab another sandwich. So I go order a buffalo ranch chicken, cause it's a buck. But the gal charges me 2.14, except I can't challenge it at the time because the flat screen menu boards have flipped to a different page and don't show a buffalo ranch chicken sandwich price anymore. So, eff it, put the money down, and she changes me out. Now the menu flips back over and I see that the buffalo ranch chicken IS a dollar, but the bacon buffalo ranch chicken is $2...so I ask what she charged me for...and she admits that she charged me for a bacon one, and tries to fix it. Which isn't easy, because who ever 'returns' something at a McDonald's, right? 5 minutes later the manager gets me fixed, and I eat my sammich.

Decide I might go to the bathroom one more time, by myself, before we go. Figure, ehh, maybe I'll poop. Got that done.

No effing toilet paper. Admittedly, I didn't check before pooping, but I haven't been in a public restroom in the last 15 years that hasn't had some sort of backup plan...a 2nd roll in the holder or at least paper towels...except yeah, going green...no paper towels. No, problem, text my wife, right? Nope, no cell coverage. I sit there for a few minutes trying to figure out what I'm doing...I go thru the scenarios...socks...etc. and decide I'll walk out with my pants around my ankles declaring that the bathroom is out of toilet paper before I ruin a pair of socks because McDonald's can't get their **** together. I turn and notice a little trash can next to the s**tter. I find a paper towel type thing that it appears they used to clean the bathroom with recently...(yep, check off the 'it's clean' box, don't bother to check the TP supply, arsehole). I wiped with that and buttoned up and walked out. My wife gives me a "jeez, take long enough" look, and I said "Don't you dare, there was no TP, and no hand towels". I got a fat stack of napkins and went and finished up with that. "why wouldn't you just tell them they were out of TP?" you might ask...you know why, because eff them, if they can't figure it out before me, I'm not going to help them figure it out so they don't **** off the next poor bastard that goes in there, they can just keep ******* off good customers until they figure it out for their own dumbarse selves.


So, if you're reading this, **** you, Algona McDonald's.

Definitely first world problems. This long rant to say they were out of toilet paper? Thanks for helping the next guy out, though.

 

[aforstate]

Tires Plus somewhere in northwest Omaha. It was an emergency on a Sunday. Even wrote the company to let them know how good the service was at that location.

I am convinced that I get the worst service possible at about 50% of the businesses that I go to. Friends and family thought I was crazy, but they are slowly starting to believe after having witnessed it several times now. It's like when I come around, service employees completely forget how to do their jobs. Before any assumptions are made, I'm not an a-hole, I tip at least 20%, and am not outspoken. It's really weird.

 

[scyclonekid]

Skunk river rules. For me Ben Franklin plumbing, saved my *** a lot of dough on their knowledge and suggestion.

 

[2020cy]

Mustang ranch. Um, well you know.