Best customer experience?

ISUCyclones2015

Doesn't wipe standing up
Dec 19, 2010
13,801
9,121
113
Chicago, IL
What was the best customer experience you've ever had?

Mine just happened today. I wanted to get a car wash and my manager told me about this one place so I went to check it out. He owns a Mercedes and I should've known he would go to the ritzy part of town. Anyways a carwash and full detail (including leather seats and washing the carpets) was $140.

Well I was getting handed the keys to my car after it was all done and I told the manager I hadn't paid for it yet. He just said "Oh, well I guess it's free. Have a nice day!". Crazy! I put a $20 in the tip jar. I am ecstatic.
 
I can't think of any time I've had anything that awesome but have had a few good CS experiences. I'm a big bowhunter and anyone that bow hunts knows that broadheads can be pretty expensive for just a little piece of sharp metal. Anyway, the company that makes the broadheads I use has a lifetime guarantee on their broadheads. If the tip gets bent, send in to them and they will send a new one back for free. Not sharp enough for your liking? Send it in. One time I sent a couple in and they sent me new broadheads and a hat with a personal note thanking me for my business.
 
Most recent, but maybe also the best. The GF and I are currently vacationing at a resort outside of Austin Texas. We were driving down here from Omaha when our car broke down about 2 hours from Austin on an access road off I35. Luckily I could coast into this gas station so we weren't stranded. I saw a used car dealership/auto shop about 2 blocks away so I walked there.

I get there and explain that my car shut down while driving and won't restart so they sent a guy with me on foot just to look at it. He couldn't tell anything immediate and said it would have to go to the shop to run diagnostics.This is when I found out they closed at 5, it was already 5:10 so they would have to wait until morning. I ask him if there is a hotel near by as we are travelling from Omaha and he shows me where one is.

He then gets a few guys from the shop to push my car the two blocks back to the garage. They all decided they would stick around to check it out since we are travelling. An hour later the 3 of them have it fixed and running perfectly. The whole time we were just waiting around to tell them to leave the car outside so we could get some luggage out.

They come back and hand us the keys and tell us what was wrong and that it's fixed. I ask what we owe them. They tell me no worries and to enjoy our vacation.

Great guys in small town bfe Texas, stayed an hour and a half late for us, and charged us nothings for diagnostics, parts, or labor.

In Iowa they would have charged me $100 just to run diagnostic and then raped me with fake issues.
 
I don't think I've ever spent 140 bucks on all the carwashs I've ever done combined! Yowza!

Well it was a carwash, leather cleaning of every seat in my car, steam cleaned my carpets, washed my rubber mats, Cleaned every hard surface in my car, stain defender-ed my seats and carpets, and washed my windows inside and out. Then hand waxed it.

Looks like it just came from the dealership. Would I do it again? Probably not but it is a 7 year old car that has never been cleaned like that so I thought I would see what it would look like.
 
I took an older bike that needed a few adjustments to Skunk River and they did it for free.
 
[FONT=Helvetica, Arial, lucida grande, tahoma, verdana, arial, sans-serif]We went to a restaurant last year and was happily surprised to have a waitress we knew serve us. I think she's only served us three other times over the last 12yrs, BUT she remembered us and remembered some of our previous conversations (like not being able to have children). It was really neat to share with her about Z being on the way and celebrating together. She also got us two free desserts. We've never had service issues there before, but she is a cut above the rest![/FONT]

The food was even better tasting than usual too!
 
Most recent, but maybe also the best. The GF and I are currently vacationing at a resort outside of Austin Texas. We were driving down here from Omaha when our car broke down about 2 hours from Austin on an access road off I35. Luckily I could coast into this gas station so we weren't stranded. I saw a used car dealership/auto shop about 2 blocks away so I walked there.

I get there and explain that my car shut down while driving and won't restart so they sent a guy with me on foot just to look at it. He couldn't tell anything immediate and said it would have to go to the shop to run diagnostics.This is when I found out they closed at 5, it was already 5:10 so they would have to wait until morning. I ask him if there is a hotel near by as we are travelling from Omaha and he shows me where one is.

He then gets a few guys from the shop to push my car the two blocks back to the garage. They all decided they would stick around to check it out since we are travelling. An hour later the 3 of them have it fixed and running perfectly. The whole time we were just waiting around to tell them to leave the car outside so we could get some luggage out.

They come back and hand us the keys and tell us what was wrong and that it's fixed. I ask what we owe them. They tell me no worries and to enjoy our vacation.

Great guys in small town bfe Texas, stayed an hour and a half late for us, and charged us nothings for diagnostics, parts, or labor.

In Iowa they would have charged me $100 just to run diagnostic and then raped me with fake issues.

Mafia.
 
Well it was a carwash, leather cleaning of every seat in my car, steam cleaned my carpets, washed my rubber mats, Cleaned every hard surface in my car, stain defender-ed my seats and carpets, and washed my windows inside and out. Then hand waxed it.

Looks like it just came from the dealership. Would I do it again? Probably not but it is a 7 year old car that has never been cleaned like that so I thought I would see what it would look like.

Im the same way. It's usually a $10 wash or I do it myself. But occasionally I like to spend for the works like that.
 
I took an older bike that needed a few adjustments to Skunk River and they did it for free.

Skunk Rver is the best. We bought new bikes there last fall. Were in about a month ago and the guy remembered us. Took the bike in for their 200 mile free adjustment (after putting @700 miles on them) and they still did everything on the house. I had some issues with my bottom bracket/ cranks and when we picked them up the owner walked through everything they did so if I have the problem again I can adjust myself. Love Skunk River and highly recommend them.
 
I don't think I have ever taken my car through a car wash.

Best service was probably the Midas I got to after my car's brakes took a **** coming up to a major intersection in a tornado warning. More than slightly panicked girl, in town for 3 weeks, no way to get to my apartment (didn't have my new roommate's numbers at all). Youngish guy there both drove me home that night and picked me up that morning. I thought I might get killed and become an episode of Criminal Minds, but when he picked me up in the morning, his little girl was in the backseat to be dropped off at daycare. Figured he wouldn't kill me with her in the car.

He used his clairvoyant skills to figure out I wasn't loaded with cash (or maybe the 20 year old car gave it away) and charged me for the parts only and said to make sure to get my money back from the car checkup service thing I'd done through work.......8 hours before my brakes failed. Good guy Midas dude.
 
Skunk Rver is the best. We bought new bikes there last fall. Were in about a month ago and the guy remembered us. Took the bike in for their 200 mile free adjustment (after putting @700 miles on them) and they still did everything on the house. I had some issues with my bottom bracket/ cranks and when we picked them up the owner walked through everything they did so if I have the problem again I can adjust myself. Love Skunk River and highly recommend them.

I believe it was the owner that helped me also. He gets a big thumbs up from me.
 
I will take a poke at all merged airlines today that are running a cattle car business. Rarely on time, junker planes, crap seats, no peanuts, high priced drinks and sandwiches, really old attendants, and crowded airports.

On the flipside, I am totally impressed with the rental car agencies such as Avis, Hertz, Enterprise and others. They seem to have a lot of competition and are running the business to please their customers.
 
We went to a restaurant last year and was happily surprised to have a waitress we knew serve us. I think she's only served us three other times over the last 12yrs, BUT she remembered us and remembered some of our previous conversations (like not being able to have children). It was really neat to share with her about Z being on the way and celebrating together. She also got us two free desserts. We've never had service issues there before, but she is a cut above the rest!

The food was even better tasting than usual too!

Seems like the perfect time to name the restaurant... :v_SPIN:
 
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I can't think of best, but I had my worst this weekend. Admittedly, some of it was just dumb luck, but that doesn't make me feel any better, so **** you, Algona McDonald's....

We were on the road for about 3 hours at that point, so when we walked in, I hadda pee, as did my son. Got the bizness done, washed our hands, cause we're not tavernhawks, right? If you haven't been in a newly constructed McDonald's lately, they're going green, which means, no hand towels. They're also going sanitary, which means every single surface is solid, hard, and easy to sanitize....so imagine a full grown adult and a 4 year old boy in a closet sized bathroom with wet hands and you're surrounded by ceramic tile, and your only methods of drying your hands are 2 jet engines strapped to the wall. Dad, of course, says eff it, I guess we're getting a little hearing damage so McDonald's can put in their annual report how they're saving the effing planet. 4 year old, however, can't dry his hands when they're over his ears, so we wipe them on our pants and go back out.

We walk back out and find my wife and 2 year old son talking to two fifty-something dudes, and she has a flip phone with a phone cover and a belt clip in her hand...which clearly isn't hers, since we aren't grandparents, so our phones don't have belt clips on them, and because we have Sprint, we haven't had reception since we left I-35. Turns out the one guy's wife texted him a picture of a motorcycle, and he couldn't figure out how to open it. Honestly, this is the part of the story that I didn't really mind that much, because it's so small town Iowa to help each other out, so I took over the phone while she ordered our lunch, and I got him his picture...however, on top of all the other crap in the story, it adds to the surrealism.

I didn't order that much, figuring that with a 4 YO and 2 YO, I end up eating half of their food that they don't eat, but I eat my own food and decide I might grab another sandwich. So I go order a buffalo ranch chicken, cause it's a buck. But the gal charges me 2.14, except I can't challenge it at the time because the flat screen menu boards have flipped to a different page and don't show a buffalo ranch chicken sandwich price anymore. So, eff it, put the money down, and she changes me out. Now the menu flips back over and I see that the buffalo ranch chicken IS a dollar, but the bacon buffalo ranch chicken is $2...so I ask what she charged me for...and she admits that she charged me for a bacon one, and tries to fix it. Which isn't easy, because who ever 'returns' something at a McDonald's, right? 5 minutes later the manager gets me fixed, and I eat my sammich.

Decide I might go to the bathroom one more time, by myself, before we go. Figure, ehh, maybe I'll poop. Got that done.

No effing toilet paper. Admittedly, I didn't check before pooping, but I haven't been in a public restroom in the last 15 years that hasn't had some sort of backup plan...a 2nd roll in the holder or at least paper towels...except yeah, going green...no paper towels. No, problem, text my wife, right? Nope, no cell coverage. I sit there for a few minutes trying to figure out what I'm doing...I go thru the scenarios...socks...etc. and decide I'll walk out with my pants around my ankles declaring that the bathroom is out of toilet paper before I ruin a pair of socks because McDonald's can't get their **** together. I turn and notice a little trash can next to the s**tter. I find a paper towel type thing that it appears they used to clean the bathroom with recently...(yep, check off the 'it's clean' box, don't bother to check the TP supply, arsehole). I wiped with that and buttoned up and walked out. My wife gives me a "jeez, take long enough" look, and I said "Don't you dare, there was no TP, and no hand towels". I got a fat stack of napkins and went and finished up with that. "why wouldn't you just tell them they were out of TP?" you might ask...you know why, because eff them, if they can't figure it out before me, I'm not going to help them figure it out so they don't **** off the next poor bastard that goes in there, they can just keep ******* off good customers until they figure it out for their own dumbarse selves.


So, if you're reading this, **** you, Algona McDonald's.
 
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I can't think of best, but I had my worst this weekend. Admittedly, some of it was just dumb luck, but that doesn't make me feel any better, so **** you, Algona McDonald's....

We were on the road for about 3 hours at that point, so when we walked in, I hadda pee, as did my son. Got the bizness done, washed our hands, cause we're not tavernhawks, right? If you haven't been in a newly constructed McDonald's lately, they're going green, which means, no hand towels. They're also going sanitary, which means every single surface is solid, hard, and easy to sanitize....so imagine a full grown adult and a 4 year old boy in a closet sized bathroom with wet hands and you're surrounded by ceramic tile, and your only methods of drying your hands are 2 jet engines strapped to the wall. Dad, of course, says eff it, I guess we're getting a little hearing damage so McDonald's can put in their annual report how they're saving the effing planet. 4 year old, however, can't dry his hands when they're over his ears, so we wipe them on our pants and go back out.

We walk back out and find my wife and 2 year old son talking to two fifty-something dudes, and she has a flip phone with a phone cover and a belt clip in her hand...which clearly isn't hers, since we aren't grandparents, so our phones don't have belt clips on them, and because we have Sprint, we haven't had reception since we left I-35. Turns out the one guy's wife texted him a picture of a motorcycle, and he couldn't figure out how to open it. Honestly, this is the part of the story that I didn't really mind that much, because it's so small town Iowa to help each other out, so I took over the phone while she ordered our lunch, and I got him his picture...however, on top of all the other crap in the story, it adds to the surrealism.

I didn't order that much, figuring that with a 4 YO and 2 YO, I end up eating half of their food that they don't eat, but I eat my own food and decide I might grab another sandwich. So I go order a buffalo ranch chicken, cause it's a buck. But the gal charges me 2.14, except I can't challenge it at the time because the flat screen menu boards have flipped to a different page and don't show a buffalo ranch chicken sandwich price anymore. So, eff it, put the money down, and she changes me out. Now the menu flips back over and I see that the buffalo ranch chicken IS a dollar, but the bacon buffalo ranch chicken is $2...so I ask what she charged me for...and she admits that she charged me for a bacon one, and tries to fix it. Which isn't easy, because who ever 'returns' something at a McDonald's, right? 5 minutes later the manager gets me fixed, and I eat my sammich.

Decide I might go to the bathroom one more time, by myself, before we go. Figure, ehh, maybe I'll poop. Got that done.

No effing toilet paper. Admittedly, I didn't check before pooping, but I haven't been in a public restroom in the last 15 years that hasn't had some sort of backup plan...a 2nd roll in the holder or at least paper towels...except yeah, going green...no paper towels. No, problem, text my wife, right? Nope, no cell coverage. I sit there for a few minutes trying to figure out what I'm doing...I go thru the scenarios...socks...etc. and decide I'll walk out with my pants around my ankles declaring that the bathroom is out of toilet paper before I ruin a pair of socks because McDonald's can't get their **** together. I turn and notice a little trash can next to the s**tter. I find a paper towel type thing that it appears they used to clean the bathroom with recently...(yep, check off the 'it's clean' box, don't bother to check the TP supply, arsehole). I wiped with that and buttoned up and walked out. My wife gives me a "jeez, take long enough" look, and I said "Don't you dare, there was no TP, and no hand towels". I got a fat stack of napkins and went and finished up with that. "why wouldn't you just tell them they were out of TP?" you might ask...you know why, because eff them, if they can't figure it out before me, I'm not going to help them figure it out so they don't **** off the next poor bastard that goes in there, they can just keep ******* off good customers until they figure it out for their own dumbarse selves.


So, if you're reading this, **** you, Algona McDonald's.


your new name is "Mr. Poopypants".
 
I can't think of best, but I had my worst this weekend. Admittedly, some of it was just dumb luck, but that doesn't make me feel any better, so **** you, Algona McDonald's....

We were on the road for about 3 hours at that point, so when we walked in, I hadda pee, as did my son. Got the bizness done, washed our hands, cause we're not tavernhawks, right? If you haven't been in a newly constructed McDonald's lately, they're going green, which means, no hand towels. They're also going sanitary, which means every single surface is solid, hard, and easy to sanitize....so imagine a full grown adult and a 4 year old boy in a closet sized bathroom with wet hands and you're surrounded by ceramic tile, and your only methods of drying your hands are 2 jet engines strapped to the wall. Dad, of course, says eff it, I guess we're getting a little hearing damage so McDonald's can put in their annual report how they're saving the effing planet. 4 year old, however, can't dry his hands when they're over his ears, so we wipe them on our pants and go back out.

We walk back out and find my wife and 2 year old son talking to two fifty-something dudes, and she has a flip phone with a phone cover and a belt clip in her hand...which clearly isn't hers, since we aren't grandparents, so our phones don't have belt clips on them, and because we have Sprint, we haven't had reception since we left I-35. Turns out the one guy's wife texted him a picture of a motorcycle, and he couldn't figure out how to open it. Honestly, this is the part of the story that I didn't really mind that much, because it's so small town Iowa to help each other out, so I took over the phone while she ordered our lunch, and I got him his picture...however, on top of all the other crap in the story, it adds to the surrealism.

I didn't order that much, figuring that with a 4 YO and 2 YO, I end up eating half of their food that they don't eat, but I eat my own food and decide I might grab another sandwich. So I go order a buffalo ranch chicken, cause it's a buck. But the gal charges me 2.14, except I can't challenge it at the time because the flat screen menu boards have flipped to a different page and don't show a buffalo ranch chicken sandwich price anymore. So, eff it, put the money down, and she changes me out. Now the menu flips back over and I see that the buffalo ranch chicken IS a dollar, but the bacon buffalo ranch chicken is $2...so I ask what she charged me for...and she admits that she charged me for a bacon one, and tries to fix it. Which isn't easy, because who ever 'returns' something at a McDonald's, right? 5 minutes later the manager gets me fixed, and I eat my sammich.

Decide I might go to the bathroom one more time, by myself, before we go. Figure, ehh, maybe I'll poop. Got that done.

No effing toilet paper. Admittedly, I didn't check before pooping, but I haven't been in a public restroom in the last 15 years that hasn't had some sort of backup plan...a 2nd roll in the holder or at least paper towels...except yeah, going green...no paper towels. No, problem, text my wife, right? Nope, no cell coverage. I sit there for a few minutes trying to figure out what I'm doing...I go thru the scenarios...socks...etc. and decide I'll walk out with my pants around my ankles declaring that the bathroom is out of toilet paper before I ruin a pair of socks because McDonald's can't get their **** together. I turn and notice a little trash can next to the s**tter. I find a paper towel type thing that it appears they used to clean the bathroom with recently...(yep, check off the 'it's clean' box, don't bother to check the TP supply, arsehole). I wiped with that and buttoned up and walked out. My wife gives me a "jeez, take long enough" look, and I said "Don't you dare, there was no TP, and no hand towels". I got a fat stack of napkins and went and finished up with that. "why wouldn't you just tell them they were out of TP?" you might ask...you know why, because eff them, if they can't figure it out before me, I'm not going to help them figure it out so they don't **** off the next poor bastard that goes in there, they can just keep ******* off good customers until they figure it out for their own dumbarse selves.


So, if you're reading this, **** you, Algona McDonald's.
images
 
My husband's then 16 year old sister was falling down drunk at our wedding reception. When I wasn't looking and talking to someone, she consumed my entire dinner. I was starving but didn't feel like snarfing down more cake.

When we left, still starving, so on the way to the hotel we stopped at Perkins. We were by then joking about what happened, the waitress overheard. They decorated a little wedding cake for us to go with our food and charged us nothing.
 

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