Principal Financial-Remote work

I can tell you that it makes zero sense to have call center agents in the office. With the software we have in place, we have productivity systems in place that analyze every minute of their day whether they are in the office or at home. It may make sense to have them in the office during training but after that, there really should be a difference and they should actually have less distractions at home. The other interesting thing that I never thought I would say is that most of our call center reps have faster and more reliable internet at home. If they are having issues with network connectivity, we have software in place that will easily troubleshoot that as well.
There are a lot of companies that are coming to that same conclusion. I work in the call center software sector, and there are a whole bunch of companies that are in the process of moving at least some of their call center ops to 100% home-based gig work. Pay fluctuates to meet call volume demand, and agents can set their own schedules however they'd like. It's basically Uber, but for service center reps.
 
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I didn't experience it from the same demographic but certain personalities get put in charge that will charge forward through others to get there but then don't know how to delegate or build a simple enough foundation that provides flexibility in how people operate.

OR they need the people under them to be around so they can impose their will in some way or another.
 
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We are an engineering consultant, so we charge clients by the hour and time sheets are a necessary evil. What I don’t like is that we have like zero clarity on the number of hours expected. I always get my 40 but have other weeks that are 60+. It’s really lacking the flexibility that most small companies are supposed to offer.
You don’t have an expected target number of hours to work and get compensated separately based on that? For example if my target hours is 1500 but I worked 2000 I get a bigger bonus by default.
 
did i read that this whole deal is only for people to go into the office THREE days a week? are we really b*itching about going into the office 3 days? lol
I would be. My job is entirely virtualized at this point. I'd be coming into the office to do the exact same keystrokes on a computer that I already do at home -- plus the driving, change of schedule, hard time commitments, dress code, etc. I'd still have the same job, same work, same meetings, same everything else. There's no value in me physically being there, it doesn't assist me in doing my job any. It only would cost me more money and time to go there.

And that's ignoring the obvious lies of being told employees will stay WFH if they want to...and then being suddenly instructed to go back despite previous statements... But that's a different discussion.
 
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I just tripled my productivity.
 
You don’t have an expected target number of hours to work and get compensated separately based on that? For example if my target hours is 1500 but I worked 2000 I get a bigger bonus by default.
Ugh. Don’t get me started. One of the other “benefits” of a small company…no clarity on job responsibilities, hours, due dates, expectations, etc.

I usually get around 45 hours and call it good, as long as my stuff is done. Other people do 60+ regularly. I like to enjoy my life.
 
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I can tell you that it makes zero sense to have call center agents in the office. With the software we have in place, we have productivity systems in place that analyze every minute of their day whether they are in the office or at home. It may make sense to have them in the office during training but after that, there really should be a difference and they should actually have less distractions at home. The other interesting thing that I never thought I would say is that most of our call center reps have faster and more reliable internet at home. If they are having issues with network connectivity, we have software in place that will easily troubleshoot that as well.
I don't think you can make blanket statements about which has fewer distractions. I work at home, with no kids, no pets, and have a good work setup in a den where I can close the door and it is effectively an office without coworkers wandering in. Other people work at home in a open area with kids running around, dogs barking, etc. In the office some people have a separate office, some are in cubes, and some are in open work areas.
 
As a VERY minority owner in office space... I want all of you back in an office now!

I was on a project where the ladies in the building were so dirty the building managers and employment agencies did a floor by floor talk.

They warned us we were about to get the boot if people didn't clean up their act.

So, yeah, tell me where and I'll be there
 
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I don't think you can make blanket statements about which has fewer distractions. I work at home, with no kids, no pets, and have a good work setup in a den where I can close the door and it is effectively an office without coworkers wandering in. Other people work at home in a open area with kids running around, dogs barking, etc. In the office some people have a separate office, some are in cubes, and some are in open work areas.
I was talking about call center agents. Their calls can be listened to and it usually becomes apperant when they have distractions. As a customer, you're more likely to hear other conversations when a call center agent is in the office.
 
A big move in the past 12-18 months is the usage of monitoring software that tracks what windows are active on the user's desktop, some even using webcams to track attention. Networking traffic monitoring has obviously always been available. I'm not a fan of those at all, but they will be more common for remote employees that are hourly.
 
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A big move in the past 12-18 months is the usage of monitoring software that tracks what windows are active on the user's desktop, some even using webcams to track attention. Networking traffic monitoring has obviously always been available. I'm not a fan of those at all, but they will be more common for remote employees that are hourly.

I saw a job posting once that advertised the use of "time doctor" to help employees maximize productivity........as a positive point of the job. Noped out of that **** so fast.
 
I find that if I engage as little as possible I don’t usually find a way to hate people and I think that’s fair.
I was reading a thread on Reddit which made me think of this thread. Clearly I'm in the minority here and a ton of people either can't understand my point about community or think it's just more fun to make fun of me about it. Anyway - that Reddit thread was about having friendships with coworkers - some people have a really strong feeling that they do not want to have any kind of friendship or engagement with coworkers and were basically saying don't do it because it can only lead to bad things. Others (AKA the people like me) were saying that feels like a really unfulfilling way to approach a huge chunk of your life. And it kind of made this stuff make sense to me as to why some people feel so differently about this. I always thought I was someone who had a pretty firm boundary between work and my personal life because I don't answer work calls or emails outside working hours but I realized I'm not anywhere near as firm about that as a lot of people.

I do personally have several friendships with coworkers and often hang out outside of work with people that I work with. They aren't my only friends, but a lot of my friends are people I've met through work or from when I was in school. I personally think it makes my life better to have a personal relationship with coworkers. It doesn't mean I buy into corporate BS or that I thank my corporate overlords for bringing me together with people, etc. It just means the people I work with are people I have a lot in common with and I enjoy spending time with them. So, I forget that there are a ton of people out there who want to come to work, put on the noise cancelling headphones, and go home ideally without speaking a word to anyone. Or, ideally just work from home and never have to see or talk to anyone else.

And to the point you and BryceC made - In my own frame of reference, it seems hard to believe that a person could come and work in an office environment or probably any environment and not hear offhanded opinionated comments about politics, or company policies that are based on politics or social issues. I know which of my coworkers are liberal or conservative, which ones are moderate or apolitical, which ones believe in conspiracy theories, etc just from listening to what they say in meetings or when having conversations with me. At a minimum, I would think everyone would know who has strong opinions or is hard to work with on strictly work related topics. But not everyone works that way.

Anyway, just thought I'd leave one last comment in this thread for you all to mark as dumb :)
 
I was reading a thread on Reddit which made me think of this thread. Clearly I'm in the minority here and a ton of people either can't understand my point about community or think it's just more fun to make fun of me about it. Anyway - that Reddit thread was about having friendships with coworkers - some people have a really strong feeling that they do not want to have any kind of friendship or engagement with coworkers and were basically saying don't do it because it can only lead to bad things. Others (AKA the people like me) were saying that feels like a really unfulfilling way to approach a huge chunk of your life. And it kind of made this stuff make sense to me as to why some people feel so differently about this. I always thought I was someone who had a pretty firm boundary between work and my personal life because I don't answer work calls or emails outside working hours but I realized I'm not anywhere near as firm about that as a lot of people.

I do personally have several friendships with coworkers and often hang out outside of work with people that I work with. They aren't my only friends, but a lot of my friends are people I've met through work or from when I was in school. I personally think it makes my life better to have a personal relationship with coworkers. It doesn't mean I buy into corporate BS or that I thank my corporate overlords for bringing me together with people, etc. It just means the people I work with are people I have a lot in common with and I enjoy spending time with them. So, I forget that there are a ton of people out there who want to come to work, put on the noise cancelling headphones, and go home ideally without speaking a word to anyone. Or, ideally just work from home and never have to see or talk to anyone else.

And to the point you and BryceC made - In my own frame of reference, it seems hard to believe that a person could come and work in an office environment or probably any environment and not hear offhanded opinionated comments about politics, or company policies that are based on politics or social issues. I know which of my coworkers are liberal or conservative, which ones are moderate or apolitical, which ones believe in conspiracy theories, etc just from listening to what they say in meetings or when having conversations with me. At a minimum, I would think everyone would know who has strong opinions or is hard to work with on strictly work related topics. But not everyone works that way.

Anyway, just thought I'd leave one last comment in this thread for you all to mark as dumb :)
I think that the key is to allow people to choose how they want to work. I’m friends with some people at work. That said I’d prefer to work from home more than I do. My dad works for Principal and has worked from home since Covid other than some special things. He doesn’t want to go back to the office as they are always changing his team. The remaining people he was friendly with are no longer on his team.

As I said before I’m in the office everyday because of our organization still being stuck in the paper world. Once we get that figured out I will plan on working from home as much as possible.
 
Talked with a friend that works in a different part of Collins. He is being required to go back into the office because both he and his manager live in CR, his co-workers that live in MSP will be required to go into the Burnsville office because there are multiple of them up there. They are giving the flexibility that it does not mean you have to be there in your seat for 8+ hours so he can still do school drop off/pickup so he will only be onsite from 9-3.

The managers do admit that they cannot get a straight answer as to why this decision was made.
 
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