I had a bad experience at the dealership when I took my car in for its first service since buying it. I had already decided to speak to a service manager about it when the service guy went out of his way to find a way to fix the issue. I decided if I was prepared to go in and complain about it I had better be willing to make the effort to let the service manager know that his guy(s) did right by me as well. I spoke with him this morning when I took the car back in to get the fix done. He went from that look of "oh no, here we go again..." to relieved in a hurry. I told him how it went from bad to good and how I felt obligated to let him know if I was prepared to let him know when it was bad. He said that pretty much never happens. That is sad.