Clearly there is a lot of context missing with the video. But seriously, you don't need any context to know what the woman said was horrible and there is absolutely no justification for it. What preceded her comment doesn't even matter.Strictly going by what see posted the white entitlement statement was out of line and it's really none of her business if the passenger had been drinking. I didn't disagree that she's racist but why is she picking a fight with the passenger? The driver was being compliment.