Centurylink Outage

[AgronAlum]

So dependant on Internet access. If we had YouTube TV we would have been screwed. at least the DVR works when the Dish goes out. Options are CL, MetroNet, not sure on MiFiber in Grimes where I'm at.

So true. Our Metronet went out at 4:30 on the Friday before Labor Day weekend and they couldn’t come out until Tuesday to fix the cable they kinked during install. I ended up having to call our neighbor to bum off their Wi-Fi for one of the TVs that weekend. No internet for 5 people doesn’t work out very well.

 

[chuckd4735]

Only people who referred to them as Century Link were affected. Those who call them Lumen were fine.

 

[Cfinnerty16]

Yeah ours went out in West Des Moines. It sucks because our home is in a dead spot in the WDSM burbs for Verizon, so when our internet goes out, it really goes out lol

 

[Drew0311]

Ours is fiber (only) too; about 4 year old neighborhood. It and mifiber are the two options, and judging by the neighborhood social media CenturyLink still is overall more reliable. This is the third outage in the 4 years we've had it.

-still down, just tried the router/modem restart.

Fiber is great until the construction guy drills through it and the internet goes off once every other month for 3 days. Living in Norwalk with all the contruction, it happens way to much

 

[houjix]

So nice having Google Fiber in my area of WDM. No longer having to deal with Century Link has been great.

 

[herbicide]

Fiber is great until the construction guy drills through it and the internet goes off once every other month for 3 days. Living in Norwalk with all the contruction, it happens way to much

We’ve had one major outage (more than one day) when reportedly ‘another fiber company’ accidentally cut a CenturyLink main line and didn’t tell them. Mifiber in my area (also fiber) gets a lot more frequent complaints about outages and service on our neighborhood fb page, but for some reason most still recommend them.

I will say CenturyLink 1gb was my only option when moving in, and the “guaranteed price for life” ($60/mo) was cheaper than our crappy mediacom at our old house.

I was back online about 10pm last night. Probably could have been earlier, because I needed to factory reset/reconfigure their outdated router. By random chance I had a new router on order; not a CenturyLink one.

 

[Tailg8er]

Ours was only out ~3 hours this time, & sounds like it was due to a cut fiber line - can't blame that one on CL. In the past 12 months, ours has only gone out 3 times & never more than a day. It's hands down better than mediacon. Some neighbors say their MiFiber has been good (only been in our hood ~6 months, though), but they charge more after the first year so I'm content sticking with CL.

 

[Cfinnerty16]

Ours was only out ~3 hours this time, & sounds like it was due to a cut fiber line - can't blame that one on CL. In the past 12 months, ours has only gone out 3 times & never more than a day. It's hands down better than mediacon. Some neighbors say their MiFiber has been good (only been in our hood ~6 months, though), but they charge more after the first year so I'm content sticking with CL.

Yeah there was a cut fiber line I think last year? It was out for 2-3 days in West Des Moines. I couldn't blame them for that. So many companies are out here putting fiber throughout DSM metro, and they aren't exactly being careful with other companies lines.

 

[houjix]

Yeah there was a cut fiber line I think last year? It was out for 2-3 days in West Des Moines. I couldn't blame them for that. So many companies are out here putting fiber throughout DSM metro, and they aren't exactly being careful with other companies lines.

Part of that comes down to the complete crapshoot on trying to find previously buried lines. Installers aren't great about following plans and companies aren't great at documenting as-built conditions and sharing that information when other projects begin in those areas.

 

[ruxCYtable]

So dependant on Internet access. If we had YouTube TV we would have been screwed. at least the DVR works when the Dish goes out. Options are CL, MetroNet, not sure on MiFiber in Grimes where I'm at.

Not sure what you mean. YouTubeTV still records shows even when your internet is out. I don't have CL but on the rare occasion my internet goes out, my phone's hotspot works just fine.

 

[ClonesFTW]

Switching to MiFiber was one of the best decisions I've ever made after about 6 months of CenturyLink. As someone who WFH (and my wife too), internet is a NEED.

I may be in the minority but MiFiber has been awful at our house, I have more issues with MiFiber connection in 1 month than I did in 6 years with Mediacom. Not an exaggeration.

 

[Three4Cy]

I may be in the minority but MiFiber has been awful at our house, I have more issues with MiFiber connection in 1 month than I did in 6 years with Mediacom. Not an exaggeration.

We've had MiFiber for three years and never had an issue. Dumping CL was the best thing I ever did for the internet.

 

[ClonesFTW]

We've had MiFiber for three years and never had an issue. Dumping CL was the best thing I ever did for the internet.

This seems to be the review I hear from most folks, and exactly why I gave them a shot. I'm definitely disappointed - I can only assume something was funky/poor about the install at my house.

 

[ianoconnor]

We've had Metronet for a little over a year. No major outages.

 

[herbicide]

Yeah there was a cut fiber line I think last year? It was out for 2-3 days in West Des Moines. I couldn't blame them for that. So many companies are out here putting fiber throughout DSM metro, and they aren't exactly being careful with other companies lines.

Part of that comes down to the complete crapshoot on trying to find previously buried lines. Installers aren't great about following plans and companies aren't great at documenting as-built conditions and sharing that information when other projects begin in those areas.

I was told the big CenturyLink outage mentioned here was due "another fiber company" cutting their line but not doing the courtesy of telling CenturyLink about it. Normally the other company would have informed them of the location and the outage would have been hours not days. Instead CenturyLink went thru a long process of troubleshooting and then manually looking/searching for the cut line.

(what I was told...)

 

[cayin]

Fiber is great until the construction guy drills through it and the internet goes off once every other month for 3 days. Living in Norwalk with all the contruction, it happens way to much

I'm in Blooming Heights, yep, happened a few times.

 

[Cfinnerty16]

I was told the big CenturyLink outage mentioned here was due "another fiber company" cutting their line but not doing the courtesy of telling CenturyLink about it. Normally the other company would have informed them of the location and the outage would have been hours not days. Instead CenturyLink went thru a long process of troubleshooting and then manually looking/searching for the cut line.

(what I was told...)

Oh yes, I remember this now. The company even filled up the spot with cement, so Century link had to break through all of that lol

 

[AirWalke]

This seems to be the review I hear from most folks, and exactly why I gave them a shot. I'm definitely disappointed - I can only assume something was funky/poor about the install at my house.

That's bizarre. I've never heard a single complaint about MiFiber until now. Do any of your neighbors have it, and do they have any similar issues? Like you said, might have something to do with the connection to your house.

 

[herbicide]

Oh yes, I remember this now. The company even filled up the spot with cement, so Century link had to break through all of that lol

I didn’t hear that part of it!