Jamie Pollard statement regarding ticket scanning process during home opener

The one I was in, outside of a few struggle bus people, the scanner I went through was like 3 seconds per person. I had four people and mine together was 10-15 seconds.
Quadruple history estimated count then and it's 6000 per 10 minutes. That still means roughly 100 minutes to get 60,000 fans thru the gaes
 
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In a nutshell my electronics device was supposed to talk to the Universities electronic device and then give me credit for having purchased a ticket. For whatever reason that failed to happen in several instances yesterday. Worked some times but not nearly often enough. Did not work in my case. Why was that? Most people have taken the stance blame the university, or blame the folks with the phones that do not know how to use them.

I am an old guy and do not know nearly enough about how all this stuff works. I used electronic tickets last year and had absolutely no trouble with my tickets. Tried to do everything exactly the same this year but it did not work. Why?

Today I asked someone that knows a lot about this stuff as it’s his every day job. His response surprised in one way, but probably not in another. He said it was probably my fault my phone did not “talk“to the scanner. You see this is a different process than last year. What worked last year is not enough for things to work this year. More than likely the reason my phone could not work with the scanner is because I did not have blue tooth turned on. News to me, didn’t have to do that last year. So that is the change I intend to make for this coming game. I’ll bet it solves my problem. My guy knows more than me. JMO

I thought the scanners worked on NFC and not Bluetooth. Which, may be an issue for some as NFC is not a feature on all phones. I guess I assumed that the cyclones or wallet apps would know this and default to a barcode instead, but maybe that’s not the case and this caused people problems?
 
Quadruple history estimated count then and it's 6000 per 10 minutes. That still means roughly 100 minutes to get 60,000 fans thru the gaes
Basic math...it will get a little better but not much until they increase the amount of scanners. Plus zero plan in place for gate workers to intervene when someone is having scanning problems to keep the line moving.
 
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I thought the scanners worked on NFC and not Bluetooth. Which, may be an issue for some as NFC is not a feature on all phones. I guess I assumed that the cyclones or wallet apps would know this and default to a barcode instead, but maybe that’s not the case and this caused people problems?
I would imagine most people have no idea their phone even has an NFC toggle. Anyone with Apple or Google Pay would but I would imagine most others don't.
 
A family member noticed the turnstiles, too, and the chance of gate crashers seems very high.
 
Quadruple history estimated count then and it's 6000 per 10 minutes. That still means roughly 100 minutes to get 60,000 fans thru the gaes

Were there indeed only 25 scanners around the stadium? The North side seemed to have quite a few but I didn’t count them all
 
For those wondering why you would even move to the system we did, I assume that Ticketmaster offers reduced royalties for doing it.
 
My phone claims my NFC was turned on. Do not know for sure that it is working so I am going to try it out at a merchant this week.
 
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I would imagine most people have no idea their phone even has an NFC toggle. Anyone with Apple or Google Pay would but I would imagine most others don't.

Many of the entry level phones don’t even have the hardware. Motorola power phones didn’t last I ordered them for my kids.
 
NFC and Bluetooth always on, on my phone, as well as GPS, Wifi, data and every other communication toggle.
Season tix downloaded to google wallet well before game, Wallet open and ready at gate.

Reader would not read any of my tix, I tried, the girl at the reader tried, her supervisor tried. After several minutes of trying and everyone behind me waiting, they finally just waved us around the turnstile.

Was the same for the groups ahead of me that I was able to see.

The reader was not reading the tix. And with everyone trying and trying, the backup just got worse and worse.
 
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Were there indeed only 25 scanners around the stadium? The North side seemed to have quite a few but I didn’t count them all
No, some doofus came up with that. Look at the photo linked on the article. That is just the north and I can count 20 there. So they would have only had like one scanner at the other locations then.
 
NFC and Bluetooth always on, on my phone, as well as GPS, Wifi, data and every other communication toggle.
Season tix downloaded to google wallet well before game, Wallet open and ready at gate.

Reader would not read any of my tix, I tried, the girl at the reader tried, her supervisor tried. After several minutes of trying and everyone behind me waiting, they finally just waved us around the turnstile.

Was the same for the groups ahead of me that I was able to see.

The reader was not reading the tix. And with everyone trying and trying, the backup just got worse and worse.
but atleast you tailgated those extra 10 minutes… jerk!!!



:jimlad:
 
I’m told west side used hand held scanners. But I’m guessing only 5-10k use that entrance.
I just looked at the north that had at least 20, the south was similar and when I went past the east it was close to the same, but just figured 10 for each side to be safe. The west side always has the least amount of people.
 
The one I was in, outside of a few struggle bus people, the scanner I went through was like 3 seconds per person. I had four people and mine together was 10-15 seconds.
We had 7 people and it took at least 45 seconds per person. All tickets were approved just really slow.
 
My biggest complaint wasn’t even the ticket issue, it was the fact they stopped selling beer at the side concessions in the SEZ. That was my one hack. The beer line was almost as slow as the entrance.
 
but atleast you tailgated those extra 10 minutes… jerk!!!



:jimlad:
LOL...but I didnt... I wish I would have just never went in and watched from the lot.

My kids were done before we got in, I was done by the time we got in, my wife was done not much later. 45Mins in line in the mass of people, in that heat with no air and no shade was too much.

We brought our kids to the game for the first time... I dont think they ever want to go back. My son was in panic mode in the crowd, at the gate. Was so overheated.

Everyone was so overheated by the time we got in we didnt want to be there.

All but ruined the experience. The weather is no ones fault, but the lack of prep for all the problems and the weather was.

It sucked for me, but I will go back, my kids absolutely hated it, and dont want to go back, and that started because we stood outside for so long in the heat, in a mass of people, and they were miserable. Down at their level in the crowd, I am sure there was even less air.
 
They need more scanners.

Half the width of the South Gate was barricaded off to funnel people to ~6 scanners.

Try using the whole width with 12-15 of them.
 
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