Some Good News For a Change (US Cellular)

[jakemcilroy]

With all the bad news out there, I need to share a positive story. For those that don't know, I'm Tec71's brother.

We received our US Cellular bill today from last month. Long story short, we went over our minutes and had overage charges of $70. I called the general # on my bill, pressed 0 to talk to an agent and asked about my bill.

She asked if there was any reason we had gone over our minutes last month. We have nationwide coverage so I didn't think of anything and then I remembered the accident (May 6). I explained what had happened and those events probably caused us to go over our minutes.

After being on hold for several minutes, she came back on and said "we'd like to help you out with those charges. Normally we can only help with up to half the amount, but I'd like to go ahead and just wipe out the entire $70."

After I thanked her she responded, "Actually, when I pulled up your account, I noticed the last name and immediately recognized it because of the accident. You see, I live in Iowa. We're thinking of you and want to help by taking a little bit off your plate."

US Cellular gets jabbed at a lot...this was customer service at its best. Thank you US Cellular.

 

[Incyte]

That's pretty cool.

I wish you and your family the best. That tragedy somehow helps remind me how all this "bad news" is truely insignificant in the scheme of things.

 

[RossHallHero]

That's a neat story. It's good to hear about things like this instead of all the bad from major corps all the time.

 

[brianhos]

I finally got to meet your brother 2 weeks ago. Strongest man I have ever met.

 

[CysRage]

With all the bad news out there, I need to share a positive story. For those that don't know, I'm Tec71's brother.

We received our US Cellular bill today from last month. Long story short, we went over our minutes and had overage charges of $70. I called the general # on my bill, pressed 0 to talk to an agent and asked about my bill.

She asked if there was any reason we had gone over our minutes last month. We have nationwide coverage so I didn't think of anything and then I remembered the accident (May 6). I explained what had happened and those events probably caused us to go over our minutes.

After being on hold for several minutes, she came back on and said "we'd like to help you out with those charges. Normally we can only help with up to half the amount, but I'd like to go ahead and just wipe out the entire $70."

After I thanked her she responded, "Actually, when I pulled up your account, I noticed the last name and immediately recognized it because of the accident. You see, I live in Iowa. We're thinking of you and want to help by taking a little bit off your plate."

US Cellular gets jabbed at a lot...this was customer service at its best. Thank you US Cellular.

That is a very nice thing they did for you. This conference realignment stuff is not even close to as devastating as what you and your family had to go through. I wish you and your family the best.

 

[ornryactor]

This is why I love US Cellular, and why I went to a lot of trouble to stick with them, even though I'm living in parts of the country where they don't really have a presence. They have never provided my family or I anything less than unbelievable and unrivaled customer service. They are- as is evidenced yet again by this story- a company run by real human beings, with real compassion and care for their customers.

 

[HiltonMagic]

I don't intend to be an insensitive *****, but what happened to Tec71? May 6 was during a pretty long period where I didn't have time to ever be on CF, so I'm out of the loop on quite a bit.

Regardless, this is why I love US Cellular, and why I went to a lot of trouble to stick with them, even though I'm living in parts of the country where they don't really have a presence. They have never provided my family or I anything less than unbelievable and unrivaled customer service. They are- as is evidenced yet again by this story- a company run by real human beings, with real compassion and care for their customers.

http://www.cyclonefanatic.com/forum...nts/90246-those-who-believe-higher-power.html

 

[tec71]

With all the bad news out there, I need to share a positive story. For those that don't know, I'm Tec71's brother.

We received our US Cellular bill today from last month. Long story short, we went over our minutes and had overage charges of $70. I called the general # on my bill, pressed 0 to talk to an agent and asked about my bill.

She asked if there was any reason we had gone over our minutes last month. We have nationwide coverage so I didn't think of anything and then I remembered the accident (May 6). I explained what had happened and those events probably caused us to go over our minutes.

After being on hold for several minutes, she came back on and said "we'd like to help you out with those charges. Normally we can only help with up to half the amount, but I'd like to go ahead and just wipe out the entire $70."

After I thanked her she responded, "Actually, when I pulled up your account, I noticed the last name and immediately recognized it because of the accident. You see, I live in Iowa. We're thinking of you and want to help by taking a little bit off your plate."

US Cellular gets jabbed at a lot...this was customer service at its best. Thank you US Cellular.

You should also know that while posted the issue I had with them, several weeks later I recieved a message on our home machine saying that her account had been taken care of and appologizing for the headache. I've often said it's great when companies get it right the first time but mistakes happen and the true sign of great customer service is how you handle it when things don't go as smoothly as we'd all like it to.

 

[Bobber]

This very nice to hear. Good to see a company that will take care of a customer who has very good reasons.