Pekin Insurance

[nrg4isu]

We are with State Farm, but would like to move after how terrible they have been to deal with on the hail storm in March. Asked our contractor who was the best to work with from his perspective and he had great things to say about Cincinnati. I had never previously heard of them.

I'm so pissed off at State Farm - also with hail damage. >80% of houses in my neighborhood have had their roofs replaced. State Farm <insert huh? gif> what hail damage?

I know many of you work in the insurance industry, but honestly I don't get it - like at all. Why in the world would the company with the money be the ones to determine whether or not there's damage. It's 100% a conflict of interest. Like and obvious, glaring massive conflict of interest.

I'm not claiming that any individual employee of an insurance company is shady/dishonest/dirty, but the companies and the industry is FULL of corruption, grift and conflict of interest. Medical is the most obvious, but it extends to all types of insurances.

 

[ruxCYtable]

I'm so pissed off at State Farm - also with hail damage. >80% of houses in my neighborhood have had their roofs replaced. State Farm <insert huh? gif> what hail damage?

I know many of you work in the insurance industry, but honestly I don't get it - like at all. Why in the world would the company with the money be the ones to determine whether or not there's damage. It's 100% a conflict of interest. Like and obvious, glaring massive conflict of interest.

I'm not claiming that any individual employee of an insurance company is shady/dishonest/dirty, but the companies and the industry is FULL of corruption, grift and conflict of interest. Medical is the most obvious, but it extends to all types of insurances.

It is not my style to put down a competitor. I will simply say that this is a recurring theme with them. There are companies with the goal of doing the right thing for their policyholders. Unfortunately, those companies are the ones that have totally lost their asses the last four years.

 

[1UNI2ISU]

It is not my style to put down a competitor. I will simply say that this is a recurring theme with them. There are companies with the goal of doing the right thing for their policyholders. Unfortunately, those companies are the ones that have totally lost their asses the last four years.

1000% this.

The companies that have gone the extra mile and have done right are HURTING right now. It's a damn shame.

 

[ianoconnor]

I can tell you insurance has been a major issue in the world of multifamily as well. Costs skyrocketing. Hurricane Ian, the big TX freeze a couple years ago, etc... Rough times.

 

[nrg4isu]

It is not my style to put down a competitor. I will simply say that this is a recurring theme with them. There are companies with the goal of doing the right thing for their policyholders. Unfortunately, those companies are the ones that have totally lost their asses the last four years.

I can't even blame State Farm for watching their bottom line... it makes sense to right? But how can it be up to them whether or not they pay for damage? It shouldn't be up to ANY company that offers coverage to be evaluating whether that coverage applies. Just in the same way a doctor should be the one that determines whether something is medically necessary.

 

[Urbandale2013]

I'm so pissed off at State Farm - also with hail damage. >80% of houses in my neighborhood have had their roofs replaced. State Farm <insert huh? gif> what hail damage?

I know many of you work in the insurance industry, but honestly I don't get it - like at all. Why in the world would the company with the money be the ones to determine whether or not there's damage. It's 100% a conflict of interest. Like and obvious, glaring massive conflict of interest.

I'm not claiming that any individual employee of an insurance company is shady/dishonest/dirty, but the companies and the industry is FULL of corruption, grift and conflict of interest. Medical is the most obvious, but it extends to all types of insurances.

Maybe I’m just not smart enough but I wonder some if it is the other way with roofing companies claiming damage when there is not need to replace. It just seems like there is an awful lot of “damaged” roofs that I don’t think existed in the past. Maybe my area has just avoided it but I haven’t noticed any additional hail from the past.

What makes a roof actually damaged?

 

[cytor]

I'm licensed in 9 different states.... and SF has the same reputation in all of those states of being difficult in paying (actually mostly denying roof claims). Very strange since they have a TON more money than the other carriers. They never used to be this way... I think this new tactic started about 5-7 years ago. Maybe they need the money to pay Mahomes and Rodgers, lol.

 

[cytor]

Maybe I’m just not smart enough but I wonder some if it is the other way with roofing companies claiming damage when there is not need to replace. It just seems like there is an awful lot of “damaged” roofs that I don’t think existed in the past. Maybe my area has just avoided it but I haven’t noticed any additional hail from the past.

What makes a roof actually damaged?

Hail damage from an Insurance standpoint, is usually 6 or more hits in an 10 foot by 10 foot square. If you have 6 or more hits inside that square, the roof is considered to be shot.

 

[cytor]

I can't even blame State Farm for watching their bottom line... it makes sense to right? But how can it be up to them whether or not they pay for damage? It shouldn't be up to ANY company that offers coverage to be evaluating whether that coverage applies. Just in the same way a doctor should be the one that determines whether something is medically necessary.

Agree. If the roof is damaged, and the proof is there, the insurance carrier is contractually obligated to pay for it. Yet, some still fight you, hoping you will accept their decision and go away. It should not be like that... you pay your premiums, so you are doing your part.

 

[Urbandale2013]

Hail damage from an Insurance standpoint, is usually 6 or more hits in an 10 foot by 10 foot square. If you have 6 or more hits inside that square, the roof is considered to be shot.

I guess I’m more just asking what makes it actually damaged at that point. I’ve had a fair amount of tiny hail but not bigger hail. If you see a bunch of tiny spots what makes the roof bad. I live in a townhome so the roof isn’t my responsibility and am not real informed.

 

[1UNI2ISU]

They've also pretty much eliminated agents from the claims process which gives the insured a little less of a voice. 10 years ago I could usually get something pushed through if it was on the line. I can't do that anymore and am lucky if I even have access to the adjuster's notes.

 

[CychiatricWard]

Maybe I’m just not smart enough but I wonder some if it is the other way with roofing companies claiming damage when there is not need to replace. It just seems like there is an awful lot of “damaged” roofs that I don’t think existed in the past. Maybe my area has just avoided it but I haven’t noticed any additional hail from the past.

What makes a roof actually damaged?

Someone mentioned it below but it varies from 6-12 depending on the insurance company. 10x10 square on each slope is the standard and again, depending on the insurance, if more than 50% of the slopes are totaled it will be replaced in full. Some are 75%.

This is legitimate hail damage in this photo. Granules gone and matting below is damage/cracked which will allow water to get in and that is no bueno.

If anyone ever has questions from the contractor side I have a small, local company and love to talk this stuff. I never file claims unless there is actually damage.

 

[nrg4isu]

Maybe I’m just not smart enough but I wonder some if it is the other way with roofing companies claiming damage when there is not need to replace. It just seems like there is an awful lot of “damaged” roofs that I don’t think existed in the past. Maybe my area has just avoided it but I haven’t noticed any additional hail from the past.

What makes a roof actually damaged?

This exactly - the determination should NOT be by either the company paying out OR the company profiteering off of the claim. It should be a 3rd party that does not have a stake in the game. And with something like hail damage, it's not a costly process. A ladder and 5 minutes is all it should take.

 

[1UNI2ISU]

This exactly - the determination should NOT be by either the company paying out OR the company profiteering off of the claim. It should be a 3rd party that does not have a stake in the game. And with something like hail damage, it's not a costly process. A ladder and 5 minutes is all it should take.

You can request an engineer's inspection. They'll come in and do a thorough inspection and rebuild all the weather from the time frame.

 

[Jnecker4cy]

Everyone is taking rate after large losses.

True, but not at the level Nationwide has.

 

[CychiatricWard]

You can request an engineer's inspection. They'll come in and do a thorough inspection and rebuild all the weather from the time frame.

Those guys aren’t cheap, however.

 

[cycloneG]

I feel bad for those who have had issues with their claims being accepted. We had zero issues with SF accepting our claim for the March hail storm. We had money in our bank account less than two weeks after filing. We've had our roof and gutter system replaced and are just waiting on the siding. It was crazy how fast it went!

 

[Agclone91]

I'm so pissed off at State Farm - also with hail damage. >80% of houses in my neighborhood have had their roofs replaced. State Farm <insert huh? gif> what hail damage?

I feel bad for those who have had issues with their claims being accepted. We had zero issues with SF accepting our claim for the March hail storm. We had money in our bank account less than two weeks after filing. We've had our roof and gutter system replaced and are just waiting on the siding. It was crazy how fast it went!

We got hosed initially because we got a terrible adjuster (according to our contractor who's dealing with multiple clients that were serviced by him). Ever since then it has been an absolute battle to get things covered because they keep wanting more and more proof and documentation. They originally only wanted to replace 20% of our roof and it took 3 further communications to get it 100% damaged out after I learned about the line of sight law. Only want to replace 3 of the 4 sides of gutter, don't want to pay full disposal cost, just a ton of little things that are adding up to multiple thousands of dollars in addition to the deductible. They have now simply stopped returning my calls for the last 3 months. We're probably going to just end up eating the cost because I'm sick of it (which I know is what they're hoping for).

They've also pretty much eliminated agents from the claims process which gives the insured a little less of a voice. 10 years ago I could usually get something pushed through if it was on the line. I can't do that anymore and am lucky if I even have access to the adjuster's notes.

This has been the most aggravating part of all of it. This was my first homeowners claim so maybe I was naive, but I have been flabbergasted at the fact that my agent has done literally nothing and is able to collect a paycheck from selling our policy. Everything goes through corporate. If that is the model, why don't they just sell the policies directly and cut out the middle man so they have more money to pay on claims?

 

[NickTheGreat]

I'm so pissed off at State Farm - also with hail damage. >80% of houses in my neighborhood have had their roofs replaced. State Farm <insert huh? gif> what hail damage?

I know many of you work in the insurance industry, but honestly I don't get it - like at all. Why in the world would the company with the money be the ones to determine whether or not there's damage. It's 100% a conflict of interest. Like and obvious, glaring massive conflict of interest.

I'm not claiming that any individual employee of an insurance company is shady/dishonest/dirty, but the companies and the industry is FULL of corruption, grift and conflict of interest. Medical is the most obvious, but it extends to all types of insurances.

It's almost like they lose money when they give it back to you.

 

[KennyPratt42]

Maybe this exists and I'm not aware of it, but can the roof/shingles be a separate portion of home insurance with different terms? I'd be perfectly happy to have something like a $5,000 or $7,500 deductible on the roof or even where I cover a percentage of the replacement cost (maybe like 25% or 35%) if it meant I see less premium increase.

The main reason I want home insurance is for total or almost total home loss (fire, tornado, major flood, large tree falls on the house, etc.). I'd rather self insure for most anything that's under $25,000.